Marsh Crest Field AI integration services

Three services · Fixed fees · Defined timelines

Three engagements, each addressing a specific part of your operations

Each service begins with analysis, produces a written deliverable, and closes within a defined timeframe. They can be taken independently or in sequence, depending on what you need.

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All services

What each service covers

Each engagement is self-contained and produces a written deliverable you keep. Pricing is fixed, with no mechanism for variable charges.

Service 01 · 4 weeks

Customer Service Automation Assessment

¥31,000

fixed fee

An assessment of whether automated assistance suits your customer contact, based on the actual distribution of enquiry types in your existing records rather than on assumption. The recommendation may well be to leave the process unchanged.

Included

Categorised view of enquiry volume
Proportion estimate for automated handling
Written recommendation — including to leave unchanged

Internal Documentation Search

¥41,000

fixed fee

Setting up search across your procedures, manuals and archives so that staff find existing material rather than recreate it. Suited to organisations holding a decade or more of accumulated documentation.

Included

Permissions reviewed before deployment
Evaluation set built with staff input
Written note of question types answered poorly

Content Production Workflow

¥30,000

fixed fee

Introducing assisted drafting into a marketing or communications workflow, with defined review stages before anything is published and clear rules on where automated drafting is not used.

Included

Encoded style reference from existing material
Category list of material requiring human authorship
Quality sampling across the first month

What every engagement includes

Source review

We look at existing records before making any recommendation or beginning any build.

Written scope

A document agreed before the build begins, stating what is in scope and what is not.

Staff involvement

People who work with the process contribute to the evaluation set and receive training at handover.

Withdrawal documentation

A written procedure for discontinuing the system, included at handover regardless of whether you plan to use it.

Which service suits what

Choosing the right starting point

If you are uncertain which service applies to your situation, the description below may help. If it does not, write to us and describe what you are working on.

Consider Service 01 if…

You handle a volume of customer enquiries where patterns repeat
You are not certain whether automation would help or harm the experience
You want an analysis of what you already have before committing to a system

Service 01 details →

Consider Service 02 if…

Staff regularly spend time searching for procedures that exist but are hard to locate
Your organisation has accumulated documentation over ten or more years
New staff recreate material because they cannot find what already exists

Service 02 details →

Consider Service 03 if…

Your team produces a regular volume of marketing or communications content
You want assisted drafting but with clear rules about what it cannot touch
You need an approval process that can accommodate a new drafting step

Service 03 details →

Pricing

Fixed fees, no surprises

All fees are stated before the engagement begins. There is no mechanism for variable billing or scope extension without a new written agreement.

Service 01 · 4 weeks

Customer Service Assessment

¥31,000

Service 02 · 7 weeks

Documentation Search

¥41,000

Service 03 · 6 weeks

Content Workflow

¥30,000

Not sure which service fits your situation?

Write to us with a description of what you are working on. We will indicate which service applies, or explain why none of the three is the right fit.

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