Customer Service Automation Assessment
We analyse your existing customer contacts to assess whether automation suits your specific enquiry mix — the answer may be that it does not.
AI Integration · Business Processes · Japan
We look at your actual processes, identify where automation makes sense, and put it in place carefully — with clear documentation of what changed and why.
Our engagements begin with analysis. Before recommending anything, we look at what you already do — how enquiries arrive, how documents are stored, how content gets written. The recommendation that follows might be to change nothing.
We examine existing records and workflows before scoping any technical work. The finding may be that the current process does not need changing.
Each engagement has a clear boundary. You know from week one what will be delivered and what will not be touched.
Every deployment includes a documented arrangement for where human review happens and how the deployment would be withdrawn if needed.
Each service follows a consistent sequence: we look before we build, and we document before we deploy.
We look at existing data — contacts, documents, or content — to understand the actual distribution of what you handle.
We identify which parts of the process suit automation and which require judgement, then write a clear scope document.
The system is built against the scope, tested with your own material, and evaluated with your staff before deployment.
You receive documentation covering what was done, what the system does not handle, and how to withdraw it if you choose to.
¥30K–¥41K
Fixed-fee engagements with no variable billing. You know the total before we begin.
4–7 weeks
All three services complete within defined timeframes. No open-ended retainers.
Written output
Every engagement ends with documentation you keep — including findings that argue against automation.
Each service addresses a specific part of business operations. They can be taken independently or in sequence.
We analyse your existing customer contacts to assess whether automation suits your specific enquiry mix — the answer may be that it does not.
Setting up search across your procedures and archives so staff find existing material without recreating it from memory.
Introducing assisted drafting into your marketing or communications work, with defined review stages and clear rules on where it is not used.
If you are considering whether AI could fit into a particular part of your work, we are happy to talk through it. There is no obligation to proceed.
Send us a messageDescribe what you are working on and we will respond within two working days. There is no script — we read each message carefully.
Company name
Marsh Crest Field
Address
Komagome 1-8-14
Okayama-shi, Kita-ku, Okayama 700-0023, Japan
Phone
+81 86-222-4831
info@marsh-crestfield.com
Website
domain.com